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ZONSKY  In - Sale Service

In-sale service1. Service tenet: fast, decisive, accurate, thoughtful and thorough
2. Service goals: Provide zero-distance caring services to relieve your troubles and worries.
3. Service support: technical specialists respond to customer inquiries 24 hours a day, set up expert hotlines to answer various technical questions at any time; provide various national standards of equipment and equipment maintenance manuals free of charge.
4. Service efficiency: During the warranty period or beyond the warranty period, if the equipment fails, ZONSKY will provide a solution as soon as possible after receiving the message. If on-site maintenance is required, it is guaranteed to arrive at the site within 48 hours and start maintenance. No matter where the customer is, ZONSKY will provide caring and distance-free service.
5. Service principle: From the date of purchasing the product, one-year comprehensive quality assurance is provided, and all free services are provided. If the equipment is damaged due to the human factors of the buyer, the repaired or provided accessories by ZONSKY shall be calculated at the cost price.
6. Review support: Your laboratory equipment needs to be reviewed by experts. ZONSKY can send professional and technical personnel to provide on-site support and timely answer various technical questions raised by experts to ensure that your review work goes smoothly.

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